Privacy Policy
Information We Collect
We collect information you provide directly and information gathered automatically when you visit our website. This may include:
- Contact Information: Name, phone number, email address and mailing address submitted through our forms.
- Appointment Details: Service preferences, appointment dates and any special requests.
- SMS & Messaging Consent: Your phone number and explicit opt-in consent when you choose to receive text messages from us.
- Usage Data: IP address, browser type, pages visited, time on site and referring URL collected via cookies and analytics tools.
- Device Information: Device type, operating system and browser settings when you access our site.
- Communications: Messages, feedback or inquiries submitted through forms, by phone or via text.
We only collect information necessary to provide our services and communicate with you effectively.
How We Use Your Information
We use the information we collect for the following purposes:
- To schedule, confirm and manage your nail salon appointments
- To send appointment reminders, follow-up messages and booking confirmations
- To respond to your questions, comments or service requests
- To send promotional offers and salon updates (only when you have opted in)
- To improve our website, services and customer experience
- To comply with applicable laws and regulations
- To prevent fraud and maintain the security of our systems
We do not sell your personal information to third parties or use it beyond what is described in this policy without your explicit consent.
SMS / Text Message Communications
Mission Nail Bar offers an optional SMS text messaging program for appointment reminders, booking confirmations and promotional updates. Participation is entirely voluntary.
Phone numbers and SMS opt-in consent collected by Mission Nail Bar will never be shared with, sold to or transferred to any third party for marketing or promotional purposes. This information is used solely for direct communications between Mission Nail Bar and the consenting individual. No mobile information — including your phone number and consent status — will be shared with third parties or affiliates for any marketing purpose.
By opting in you agree to receive text messages from Mission Nail Bar at the number provided. Message types include:
- Appointment reminders and confirmations
- Booking updates and rescheduling notices
- Promotional offers and seasonal specials (marketing opt-in only)
- General salon updates and announcements
Message Frequency: Varies. You may receive up to 4–6 messages per month depending on your appointment activity.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. Mission Nail Bar does not charge for SMS messages.
How to Opt Out: Reply STOP to any message at any time. You'll receive one confirmation and no further texts will be sent. To re-enroll text START or opt in again through our website.
For Help: Reply HELP to any message or call (949) 461-0801.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. Types we use:
- Essential Cookies: Required for the site to function — session management and form submissions.
- Analytics Cookies: Tools like Google Analytics that help us understand visitor behavior. Data is aggregated and anonymized.
- Marketing Cookies: Used to measure the effectiveness of our marketing campaigns.
You can control cookie settings through your browser. Disabling certain cookies may affect functionality. By continuing to use our site you consent to our use of cookies as described here.
How We Protect Your Information
We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss or misuse. Our practices include:
- SSL/TLS encryption on all data transmitted through our website
- Restricted access — only authorized personnel who need the data to do their job
- Regular review of data collection and storage practices
- Use of GoHighLevel CRM, a reputable platform that maintains its own security standards
No method of internet transmission is 100% secure. We cannot guarantee absolute security but commit to responding promptly to any suspected breach.
Your Rights & Choices
Depending on your location you may have rights regarding your personal information. California residents have additional rights under the CCPA:
- Right to Know: Request information about personal data we've collected about you.
- Right to Delete: Request deletion of your personal information, subject to legal exceptions.
- Right to Correct: Request that we update inaccurate data we hold about you.
- Right to Opt Out of SMS: Reply STOP to any message or contact us directly at any time.
- Right to Unsubscribe: Unsubscribe from emails via the link in any message or by contacting us.
- Right to Non-Discrimination: We will not discriminate against you for exercising any privacy right.
To exercise any of these rights contact us using the information below. We'll respond to verified requests within 45 days.
Third-Party Services & Data Sharing
We may share your information with trusted third-party providers who assist us in operating our website and communicating with clients. These parties may only use it to provide services on our behalf.
- GoHighLevel / LeadConnector: CRM and messaging platform for client communications
- Google Analytics: Website analytics (data anonymized)
- ABC App / Booking Platform: Online appointment scheduling
We do not sell, rent or transfer your personal information to third parties for their own marketing. We do not share SMS opt-in data with any third party for any reason.
We may disclose your information if required by law or in response to valid legal process such as a court order or subpoena.
Children's Privacy
Our website and SMS services are not directed to children under 13. We don't knowingly collect personal information from children under 13. If we become aware of any such collection it will be deleted promptly.
For clients under 18, parental or guardian consent is required for SMS opt-in and certain service bookings.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we do we'll update the "Last Updated" date at the top of this page. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.
Contact Us
For questions, concerns or requests related to this Privacy Policy or your personal data please reach out:
Mission Nail Bar
27695 Santa Margarita Pkwy A2, Mission Viejo, CA 92691
Phone: (949) 461-0801
Website: missionnailbarmv.com
SMS and digital marketing services are managed by Clear Choice Systems LLC, our authorized digital marketing operator. For SMS opt-out support text STOP to any message or call the number above.